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RingCentral vs Microsoft Teams Phone: Which Is Right for Your Business?

Teams Phone if you live in Microsoft 365. RingCentral for deeper calling and multi-site needs.

Microsoft Teams Phone is the simplest choice if your business already runs on Microsoft 365 and mostly needs standard calling. RingCentral is the stronger choice for businesses that need deeper telephony, contact center features, extensive integrations or a system that stands on its own. Both are cloud VoIP platforms Mentis Group deploys.

Microsoft Teams Phone

  • Strengths: one app for chat, meetings and calls; identity and security managed in Entra ID like everything else; users already know Teams; licensing rides on Microsoft 365.
  • Considerations: advanced call queue, contact center and reporting features are more limited or require third-party add-ons; calling plans, operator connect or direct routing must be chosen; if Microsoft 365 is down, so is the phone.
  • Best for: professional services and office-based businesses with straightforward call flows and a Microsoft-first environment.

RingCentral

  • Strengths: mature call routing, queues, IVR and analytics; contact center options; broad integrations including Microsoft 365, Google and CRM platforms; strong multi-site administration; desk phone support.
  • Considerations: a separate platform to administer and license; users may run Teams for meetings and RingCentral for calls unless integrated.
  • Best for: businesses with heavy inbound calling, multiple locations, receptionists and queues, or industries that need call recording and compliance features.

Questions that decide it

  1. How complex are your call flows? Simple: Teams. Queues, IVR, reporting: RingCentral.
  2. Do you have front-desk or call-heavy roles? RingCentral.
  3. Is everything else Microsoft? Teams has the edge in simplicity.
  4. Do you want desk phones everywhere? Both support them; RingCentral's ecosystem is broader.
  5. Budget: compare total cost, see how much business VoIP costs.

Either way

Network readiness, E911 configuration and number porting are the same work on both platforms. Feature priorities are in what features a business VoIP system should have, and the basics in what is VoIP.

Mentis Group is a RingCentral IGNITE Partner and deploys Microsoft Teams Phone as well. See VoIP services with RingCentral and Teams, our RingCentral partner page, and does Mentis Group provide VoIP.

Have a question about your own environment? Schedule a consultation with Mentis Group or call (866) 901-7808.