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How Much Does Business VoIP Cost?

Per user per month, plus handsets if you want them. What moves the number.

Business VoIP is priced per user per month, with the tier determined by features, plus one-time costs for desk phones, headsets and any network work needed to carry voice reliably. Two quotes that look different are usually including different things.

What is in the monthly fee

  • Unlimited domestic calling, a business number per user, voicemail, auto-attendant, ring groups and mobile and desktop apps on nearly every plan.
  • Higher tiers add call recording, advanced analytics, CRM integrations, contact center features and larger meeting capacity.
  • Microsoft Teams Phone is priced as an add-on to Microsoft 365 licensing plus a calling plan or operator connect service.

One-time costs

  • Handsets. Optional. Many businesses go headset-and-app only; others want a desk phone in every office.
  • Network readiness. Switches that support Power over Ethernet for phones, quality-of-service configuration, and sometimes cabling or a better internet circuit.
  • Setup and porting. Building the call flows, auto-attendant, users and porting existing numbers.

What moves the price

  • Number of users and how many need full features vs a basic extension.
  • Whether you need a contact center, call recording or compliance retention.
  • International calling.
  • Contract term.
  • Whether your provider bundles support with your managed IT agreement.

Fees people miss

Regulatory recovery fees and taxes added to the per-user price, toll-free number usage, additional numbers, and paging or fax adapters for legacy equipment.

How to compare

List the features you actually use today, compare plans on those, and ask each provider to quote the total with fees. The platform choice is covered in RingCentral vs Microsoft Teams Phone and the features worth paying for in what features a business VoIP system should have. See what is VoIP for the basics.

Mentis Group scopes VoIP systems on RingCentral and Microsoft Teams after reviewing your network, so the quote covers everything needed for good calls, not just the licenses.

Have a question about your own environment? Schedule a consultation with Mentis Group or call (866) 901-7808.