What Does Mentis Group Do?

Mentis Group is a Dallas–Fort Worth-based managed IT and cybersecurity company that helps organizations across 15 states manage, secure, support and strategically improve their technology environments.

Our primary services include Fully Managed IT, Co-Managed IT, Managed Cybersecurity, Managed Cloud Services, AI, Automation & Governance, VoIP, and IT Project Services.

For most clients, the relationship begins with Fully Managed or Co-Managed IT. These programs combine day-to-day support with cybersecurity, proactive technology management, infrastructure oversight and strategic CIO leadership—so IT is managed as an ongoing business function rather than a collection of disconnected services.

Fully Managed IT

Fully Managed IT is designed for organizations that want Mentis to take responsibility for their technology environment.

Mentis provides end-user support, proactive monitoring and management, cybersecurity, network and infrastructure management, cloud and Microsoft 365 support, backup and disaster recovery, vendor management, lifecycle planning, documentation and strategic CIO guidance.

The goal is not simply to fix technology when it breaks. Through the Mentis Process, technology is continually assessed, aligned, supported and improved as the business evolves.See Fully Managed IT.

Co-Managed IT

Co-Managed IT extends the capabilities of an organization's existing IT team.

Internal IT retains responsibility for the areas where it creates the most value, while Mentis provides additional expertise, platforms, cybersecurity, infrastructure management, automation, project resources, strategic CIO leadership and coverage when needed.

The objective is to strengthen the internal IT team, not replace it. See Co-Managed IT.

Managed cybersecurity

Cybersecurity is built into Mentis managed IT rather than treated as an optional add-on.

Core protections address endpoints, identities, email, devices, vulnerabilities, users, data and business continuity. Organizations with greater security, compliance or cyber insurance requirements can add Managed Cybersecurity Services including capabilities such as 24/7 security monitoring, SOC and MDR, cloud security monitoring, SIEM, vulnerability management, penetration testing and recurring security assessments.

Mentis uses a layered, risk-based approach aligned with recognized cybersecurity frameworks and the needs of each organization. See Enhanced Cybersecurity Services.

Managed cloud services

Managed Cloud Services help organizations securely migrate, manage and optimize cloud infrastructure and applications.

Mentis is Azure-first while supporting the broader cloud technologies required by client environments. Services include Microsoft Azure, Microsoft 365, Azure Virtual Desktop, cloud servers, application and database hosting, identity and access management, cloud migrations and ongoing cloud management.

The goal is to ensure cloud technology is secure, supportable, scalable and aligned with the business rather than simply moving workloads from one location to another. See Managed Cloud Services.

AI, Automation & Governance

Mentis helps organizations adopt AI and automation in a way that creates business value without introducing unnecessary security, data or operational risk.

Our approach includes identifying opportunities for AI and workflow automation, establishing governance and acceptable-use practices, evaluating appropriate AI platforms for different business needs, protecting organizational data and helping businesses create controlled environments for AI-enabled applications and agents.

Mentis is not tied to a single AI platform. The objective is to help organizations determine where AI can create value, which technologies are appropriate, and how those technologies can be governed responsibly.

VoIP phone systems

VoIP Services integrate business communications with the broader technology environment.

Mentis supports platforms including RingCentral and Microsoft Teams Phone, helping organizations modernize calling, collaboration and communications while maintaining reliable implementation and ongoing support. See VoIP Services and does Mentis Group provide VoIP.

IT project services

IT Project Services provide specialized engineering and implementation resources for major technology initiatives.

Projects may include network and wireless infrastructure, server implementations and migrations, firewalls, cloud migrations, Microsoft 365 projects, office moves, disaster recovery initiatives, cybersecurity improvements, breach remediation and other infrastructure modernization projects. See IT Project Services.

What Else Does Mentis Group Support?

Mentis also supports technologies and initiatives including Microsoft 365, Azure, backup and disaster recovery, networks and Wi-Fi, structured cabling, wireless site surveys, Apple and Mac environments, compliance-related technology requirements and other infrastructure needs.

The specific technology is important, but Mentis's larger role is to ensure the pieces work together as a secure, reliable and strategically managed technology environment.

What Makes Mentis Group Different From a Traditional IT Support Company?

Mentis is built around the belief that effective managed IT requires more than responsive technical support.

The Mentis Process combines proactive Technology Alignment, Centralized Services, Service Desk, Professional Services and CIO leadership into an ongoing framework for managing and improving technology.

This approach connects day-to-day IT operations with cybersecurity, technology standards, lifecycle planning, business objectives and long-term strategy.

In other words, support is part of what Mentis does. Managing technology as a business function is the larger objective.

Where Does Mentis Group Provide IT Services?

Mentis Group has offices in Dallas, Fort Worth and Houston and supports organizations across Texas and multiple states nationwide.

Our clients include organizations in architecture, engineering and construction (AEC), manufacturing and distribution, financial and professional services, nonprofit organizations, legal services and other industries where reliable and secure technology is critical to operations.

Learn more about the industries Mentis Group serves.

Does Mentis Provide 24/7 Monitoring and Support?

Mentis provides continuous monitoring and management as part of its managed IT model, with support and escalation structured around the needs of the client environment.

For a more detailed explanation, see Does Mentis Group Include 24x7 Monitoring and Support?

Who Is Mentis Group?

Mentis Group has provided managed technology services since 2001, combining local relationships with the resources and capabilities to support organizations across multiple locations and states.

Our approach is security-first, process-driven and built around long-term client relationships, strategic technology leadership and continuous improvement.

Learn more in Who Is Mentis Group?.

Structured cabling, wireless site surveys, Microsoft 365 and Azure consulting, Cisco Meraki and VMware support, Apple and Mac support, and PCI compliance consulting. The industries we serve and whether we include 24/7 monitoring are covered separately, and who Mentis Group is covers the company. Everything starts from the home page.

For a longer look at this topic, read What Does Mentis Group Do? A Clear Look at Managed IT and Cybersecurity Support on the Mentis Group blog.

Have a question about your own environment? Schedule a consultation with Mentis Group or call (866) 901-7808.