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What Are the Mentis Way and the Mentis Process?

The Mentis Way is our promise and culture. The Mentis Process is how we deliver on it.

The Mentis Way is the promise and culture behind every Mentis Group relationship: accountability, passion, exceptional service and getting things done today rather than tomorrow. The Mentis Process is the six-step operating model that turns that promise into consistent, measurable IT outcomes. One is who we are; the other is how we work.

The Mentis Way

Our mission is to deliver exceptional service and technical business solutions that empower our clients to focus on their core business. Four core values define how we do it:

  • Accountable. We take ownership of our work and honor commitments to ourselves, the Mentis team and our clients.
  • Passionate. We take pride in our vision while exhibiting a hunger for delivering solutions.
  • Exceptional. We are fanatical about delivering solutions and an amazing client experience.
  • Today Not Tomorrow. We strive to complete today what will make tomorrow better.

In practice, the Mentis Way is why we hire for character and expertise, why our team stays, and why clients experience continuity rather than a rotating cast of technicians.

The Mentis Process

A disciplined, six-step IT operating model delivered through our Service Delivery Engine:

  1. Identify. We learn your business first: how your teams work, where friction exists, and which gaps impact operations, security and scalability.
  2. Assess. We evaluate your environment against best-practice standards to uncover risk, misconfigurations, vulnerabilities and recurring issues.
  3. Plan. Your vCIO builds a clear 12 to 36 month roadmap aligned to your goals, covering improvements, lifecycle needs, security priorities and scalability. See what is a vCIO.
  4. Implement. We execute upgrades and improvements with structure and discipline, following documented standards.
  5. Support. Responsive, people-first support that resolves issues quickly while reducing repeat problems.
  6. Optimize. We continuously refine your environment through alignment reviews, audits and strategic updates. See what is a technology alignment review.

The roles behind it

Technology Alignment, Centralized Services, Service Desk, Professional Services and CIO Leadership: five defined functions, each accountable for part of the outcome.

The process starts on day one; see what onboarding with Mentis Group looks like. The full description is on our Our Process page, and our values are on the About Us page.

For a longer look at this topic, read What is the Mentis Way? on the Mentis Group blog.

Have a question about your own environment? Schedule a consultation with Mentis Group or call (866) 901-7808.