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Outsourced IT vs In-House IT: Which Is Right for Your Business?

A person down the hall, or a whole team on call. A straight comparison.

In-house IT gives you a dedicated employee who knows your business; outsourced IT gives you a full team, enterprise tooling and 24/7 coverage for less than the cost of a small internal department. Many mid-sized companies end up with a blend of the two.

What in-house IT does well

  • Physical presence. Someone can walk to the conference room when the projector fails.
  • Deep knowledge of your line-of-business applications and the people who use them.
  • Direct control over priorities.

Where in-house IT struggles

  • Coverage. One or two people cannot be available nights, weekends and vacations, and cannot be expert in help desk, networking, cloud, security and compliance at once.
  • Tooling. Enterprise monitoring, security and backup platforms are priced for scale, and a single company rarely gets full value from them.
  • Continuity. When your IT person leaves, the documentation often leaves with them.
  • Cost. A salary, benefits, training and tools for even one qualified engineer is a significant line item, and one person is still a single point of failure.

What outsourced IT does well

  • A team with specialists in each area, available around the clock.
  • Tooling and processes already built and paid for across many clients.
  • Documentation that belongs to the business, not to an individual.
  • Predictable monthly cost. See how much managed IT services cost.

Where outsourced IT needs care

Choose a provider that will learn your business, not just your network. Ask about on-site response, who your day-to-day contacts are, and how they handle your industry's software.

The third option: both

If you already have an internal IT person, you do not have to choose. Co-managed IT keeps your staff on end users and business applications while the provider handles monitoring, patching, security and standards. It is often the best fit for companies between 75 and 500 employees.

Mentis Group offers both Fully Managed IT and Co-Managed IT to businesses in Dallas-Fort Worth and nationwide. The full list of benefits is in benefits of managed IT services.

For a longer look at this topic, read Why Dallas Businesses Are Outsourcing Their IT Support on the Mentis Group blog.

Have a question about your own environment? Schedule a consultation with Mentis Group or call (866) 901-7808.