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What Does Managed IT Look Like for a Law Firm?

Secure remote access, document management that works, and defensible security for client data.

Managed IT for a law firm means practice-management and document-management systems that stay up, secure access to case files from anywhere, protection of privileged client information that satisfies ethical and insurance obligations, and a support team that understands billable time is the product. Generic IT support tends to miss the second and third.

What is different about law firm IT

  • Every hour matters. Slow systems, unstable VPNs and outdated hardware come straight out of billable time.
  • Specialized software. Practice management (Clio, ProLaw, Needles), document management (NetDocuments, iManage, OpenText, ProDoc), e-discovery and court e-filing all need an IT team that has supported them before.
  • Confidentiality obligations. Client confidentiality, ABA guidance on technology competence and data security, and client security questionnaires from corporate clients.
  • Attorney mobility. Courtrooms, client sites and home offices require secure, reliable remote access.
  • Retention. Email and document retention for matters, litigation holds and defensible deletion. See what is email archiving.

What a legal-focused IT program covers

  • Managed IT support with fast response and an understanding of firm workflows.
  • Cybersecurity built for the threat profile: MFA everywhere (what is MFA), endpoint detection, email security against business email compromise, and encryption on every laptop.
  • Cloud or hybrid hosting for document and practice management, with tested backups and disaster recovery.
  • Secure remote work: managed devices, conditional access, and no more flaky VPN.
  • Vendor management with the practice-management and DMS vendors.
  • Cyber insurance readiness and help with client security questionnaires.
  • A vCIO and technology roadmap so partners see costs coming.

Choosing a document management system

The two platforms firms compare most are covered in NetDocuments vs iManage.

Mentis Group provides managed IT for law firms in Dallas-Fort Worth, supporting ProLaw, Needles, Clio, ProDoc, OpenText DM, iManage and NetDocuments, with fully managed and co-managed options, cybersecurity, cloud hosting, business continuity planning and CIO-led advisory.

Have a question about your own environment? Schedule a consultation with Mentis Group or call (866) 901-7808.