How Do I Get Support From Mentis Group?
Phone, email or a remote session, and what to include so your ticket is resolved faster.
Mentis Group clients can get support by calling (866) 901-7808, emailing support@mentis-group.com, or starting a remote support session from the Support Center. Support under Fully Managed IT is unlimited, 24x7x365, remote and on site.
Three ways to reach the Service Desk
- Phone: (866) 901-7808. Best for anything urgent or anything that stops you from working.
- Email: support@mentis-group.com. Creates a ticket automatically. Best for non-urgent requests and anything with screenshots or attachments.
- Remote session: from the Support Center, download the remote support tool for Windows, macOS, iOS or Android and give the engineer your 9-digit session code. See what is remote IT support.
What to include in a request
Requests that include these details are resolved faster:
- Your full name, company and company email address.
- A description of the issue and any error message, exactly as shown.
- When it started and whether anything changed on the machine recently.
- Whether other people are affected.
- The best phone number to reach you.
What happens next
Most requests are acknowledged within minutes by our metrics-driven Service Desk. Tickets are prioritized by business impact, with escalation and notification for urgent issues, and you are kept informed until it is resolved. See how fast Mentis Group responds.
After hours
Call the same number. Monitoring and support run around the clock; see does Mentis Group include 24x7 monitoring and support.
Something suspicious?
If you clicked a link, received an odd payment request, or a computer is behaving strangely, call rather than email, and do not turn the machine off. Speed matters more than certainty.
The Support Center has the remote tool downloads and the payment portal link. General inquiries go through the Contact page.
Have a question about your own environment? Schedule a consultation with Mentis Group or call (866) 901-7808.