Does Mentis Group Include 24x7 Monitoring and Support?
Yes: 24/7 monitoring, unlimited 24x7x365 remote and on-site support, and a 24/7/365 SOC option.
Yes. Mentis Group's Fully Managed IT program includes 24/7 monitoring of your environment plus unlimited 24x7x365 remote support and unlimited 24x7x365 on-site support. A 24/7/365 security operations center with managed detection and response is available through our Enhanced Cybersecurity program.
What 24/7 monitoring covers
- Servers, workstations, firewalls, switches, access points and cloud services.
- Backup job status and verification.
- Patch compliance.
- Endpoint protection status and alerts.
- Identity and sign-in activity in Microsoft 365.
- Internet and network availability at each location.
Alerts route to engineers, not to an inbox, and many are resolved before anyone at your company notices.
What unlimited support means
Your users can contact the Service Desk as often as they need, by phone, email or remote session, and an engineer comes on site when a fix needs hands. There is no per-ticket or per-hour charge under Fully Managed IT. Support includes how-to questions and end-user training, not just break/fix. See how to get support from Mentis Group.
Security monitoring after hours
Infrastructure monitoring and security monitoring are different disciplines. The Enhanced Cybersecurity program adds a 24/7/365 security operations center, SIEM and managed detection and response, so a suspicious login at 2 a.m. on a Sunday is investigated and contained at 2 a.m. on a Sunday. See what is a SOC.
Multi-site and multi-state
Monitoring and support cover every location under the same standards, including client locations in more than 14 states.
Details are on the Fully Managed IT and Enhanced Cybersecurity pages, and the Support Center explains how to reach us. For the full service map, see what Mentis Group does.
Have a question about your own environment? Schedule a consultation with Mentis Group or call (866) 901-7808.